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Jira Service Desk (jira-service-desk)

This channel is used to create a Jira Service Desk ticket.

Note

This channel does not use the custom template.

Configuration

  • configName - String - required - Name of the Jira configuration to use for the connection

  • fields - List - required - List of fields to set into the service desk ticket

    • name - String - required - Name of the field

    • value - JSON - required - Value for the field, as understood by the Jira API

  • requestStatus - CLOSED, OPEN, ALL - optional - If looking for existing tickets, which type of requests to look for (ALL by default)

  • requestTypeId - Int - required - ID of the Request Type of the ticket to create

  • searchTerm - String - optional - Search token to use to identify any existing ticket. This is a template.

  • serviceDeskId - Int - required - ID of the Service Desk where to create the ticket

  • useExisting - Boolean - required - If true, no ticket is created if it exists already

Output

  • existing - Boolean - optional - True if the ticket was already existing

  • fields - List - optional - List of actual fields which have been set

    • name - String - required - Name of the field

    • value - JSON - required - Value for the field, as understood by the Jira API

  • requestTypeId - Int - required - ID of the Request Type of the created ticket

  • serviceDeskId - Int - required - ID of the Service Desk where the ticket has been created

  • ticketKey - String - optional - Key of the created ticket

  • url - String - optional - URL to the created ticket